Question 1

What is Duka Track ERP?

Accepted Answer

Duka Track is Africa's leading all-in-one cloud-based ERP, POS, inventory management, and accounting software platform. Built specifically for retailers, wholesalers, pharmacies, supermarkets, restaurants, and SMEs across Kenya, Uganda, Tanzania, Rwanda, Nigeria, South Africa, Ghana, and Zambia. It offers comprehensive business management including M-Pesa integration, multi-branch operations, payroll, CRM, HR management, and AI-powered business analytics.

Question 2

How much does Duka Track ERP cost?

Accepted Answer

Duka Track offers three pricing plans: Starter at KES 3,000/month for small businesses, Growth at KES 5,000/month for growing businesses, and Enterprise at KES 8,500/month for large-scale operations with unlimited branches and premium support. All plans include core ERP, POS, and inventory management features.

Question 3

Does Duka Track support M-Pesa payments?

Accepted Answer

Yes, Duka Track fully integrates with M-Pesa for seamless mobile money transactions. Businesses can accept M-Pesa payments directly at the point of sale through STK push, track all payment records in real time, and reconcile mobile money transactions automatically.

Question 4

Can Duka Track manage multiple branches?

Accepted Answer

Yes, Duka Track supports multi-branch management allowing business owners to monitor inventory, sales, and staff performance across all their locations from a single cloud-based dashboard. Stock transfers, inter-branch analytics, and centralized reporting are all built-in.

Question 5

What types of businesses use Duka Track?

Accepted Answer

Duka Track is used by a wide range of businesses including retail shops, pharmacies, supermarkets, cosmetics stores, restaurants, salons, barbershops, fashion boutiques, hardware stores, water refill businesses, wholesale distributors, electronics shops, and multi-branch enterprises across Kenya, East Africa, and the broader African continent.

Question 6

What is the best ERP software in Kenya?

Accepted Answer

Duka Track is widely regarded as one of the best ERP software solutions in Kenya, purpose-built for African businesses. Unlike generic international ERPs, Duka Track integrates natively with M-Pesa, supports African tax workflows (including eTIMS compliance), offers multi-currency support, and is designed for the unique operational challenges of retail and wholesale businesses in Kenya and East Africa.

Question 7

What is the best POS software in Africa?

Accepted Answer

Duka Track POS is a leading point-of-sale solution built specifically for African businesses. It features M-Pesa and mobile money integration, barcode scanning, offline capability, real-time inventory sync, Bluetooth receipt printing, and works across desktop, tablet, and mobile devices. It's trusted by thousands of businesses across Kenya, Uganda, Tanzania, Nigeria, and other African countries.

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