Question 1

What is DukaTrack?

Accepted Answer

DukaTrack is a cloud ERP and POS platform for growing businesses. It connects sales, inventory, payments, accounting, customer records, staff activity, and reports in one operating system.

Question 2

Which businesses is DukaTrack built for?

Accepted Answer

DukaTrack is built for retailers, wholesalers, pharmacies, supermarkets, liquor stores, fashion stores, electronics shops, hardware stores, distributors, and multi-branch operators that need stronger control of daily operations.

Question 3

Can a small shop use DukaTrack?

Accepted Answer

Yes. A single shop can start with POS, inventory, and daily sales reports, then add branch controls, accounting, integrations, and advanced analytics as the business grows.

Question 4

Does DukaTrack support multiple branches?

Accepted Answer

Yes. You can manage branches from one admin account, track branch sales, move stock between locations, assign branch staff, and view consolidated performance reports.

Question 5

Can I use DukaTrack for services as well as products?

Accepted Answer

Yes. You can sell services, products, bundles, and mixed invoices. Service businesses can use the platform for invoicing, payments, customer management, expenses, and reporting.

Question 6

How is DukaTrack different from a basic POS?

Accepted Answer

A basic POS records sales. DukaTrack connects POS with inventory, finance, payments, customer history, staff permissions, branch reporting, and management analytics so owners can run the whole business from one platform.

Question 7

How do I start using DukaTrack?

Accepted Answer

You can start by creating an account or requesting a guided setup. The onboarding team helps configure your business profile, taxes, products, users, payment methods, branches, and receipts.

Question 8

Can I import my existing products?

Accepted Answer

Yes. You can upload products with an Excel or CSV template. The onboarding team can help migrate product names, SKUs, barcodes, prices, stock balances, suppliers, and categories.

Question 9

Can DukaTrack migrate data from another system?

Accepted Answer

Yes, migration support is available for product catalogs, customers, suppliers, opening stock, and selected financial balances. The migration scope depends on the quality and format of your current data.

Question 10

How long does implementation take?

Accepted Answer

A simple shop can be ready quickly after products and users are set up. Larger businesses with multiple branches, integrations, and custom workflows may need a structured onboarding plan.

Question 11

Do you train staff?

Accepted Answer

Yes. DukaTrack provides onboarding guidance for owners, managers, cashiers, inventory teams, accountants, and branch supervisors so each role understands the tools they use daily.

Question 12

Can I test before going live?

Accepted Answer

Yes. You can configure the system, test sample sales, review receipts, confirm reports, and train users before switching daily operations fully into DukaTrack.

Question 13

Does the POS work for fast checkout?

Accepted Answer

Yes. Cashiers can search products, scan barcodes, apply discounts, select payment methods, issue receipts, and complete sales from a focused checkout screen.

Question 14

Can I sell on credit?

Accepted Answer

Yes. DukaTrack supports credit sales, customer balances, payment tracking, partial payments, and debt reports so you can see who owes the business and what has been paid.

Question 15

Can I create quotations and invoices?

Accepted Answer

Yes. You can create quotes, invoices, receipts, and customer records. Businesses can use this for retail sales, B2B orders, services, and recurring customer transactions.

Question 16

Can the cashier apply discounts?

Accepted Answer

Yes, if the cashier has permission. Owners can control who can discount, void, refund, edit prices, or approve sensitive transactions.

Question 17

Can DukaTrack print receipts?

Accepted Answer

Yes. DukaTrack supports receipt printing through compatible thermal printers. Receipts can include your business details, payment method, tax details, and sale items.

Question 18

Can I track cashier performance?

Accepted Answer

Yes. Reports can show sales by cashier, payment collection, voids, discounts, branch activity, and other operational metrics tied to user accounts.

Question 19

Does DukaTrack update stock automatically after sales?

Accepted Answer

Yes. Stock is reduced automatically when products are sold and updated when purchases, transfers, returns, or adjustments are recorded.

Question 20

Can I use barcode scanners?

Accepted Answer

Yes. DukaTrack supports common USB and Bluetooth barcode scanners. You can scan items at checkout, during receiving, and during stock counts.

Question 21

Can I manage wholesale and retail prices?

Accepted Answer

Yes. You can set different selling prices and units such as piece, pack, dozen, carton, or custom units depending on how your business sells.

Question 22

Does DukaTrack support stock transfers?

Accepted Answer

Yes. Multi-branch businesses can transfer stock between branches and keep clear records of what moved, who initiated it, and which branch received it.

Question 23

Can I run stock takes?

Accepted Answer

Yes. Stock-take tools help compare physical counts against system quantities. Differences can be recorded as adjustments with an audit trail.

Question 24

Can I track expiry dates?

Accepted Answer

Yes. Expiry tracking helps pharmacies, food stores, cosmetics shops, and similar businesses monitor batches and reduce losses from expired items.

Question 25

Does DukaTrack integrate with M-Pesa?

Accepted Answer

Yes. DukaTrack supports M-Pesa payment workflows so sales and payments can be recorded with less manual reconciliation.

Question 26

Which payment methods can I track?

Accepted Answer

You can track cash, M-Pesa, bank, card, credit sales, and other configured payment methods. Reports separate collections by method for cleaner daily reconciliation.

Question 27

Does DukaTrack support eTIMS?

Accepted Answer

Yes. DukaTrack can support eTIMS workflows for eligible businesses that need KRA-compliant electronic tax invoicing and receipts.

Question 28

Can I connect accounting software?

Accepted Answer

DukaTrack can support accounting workflows and integrations depending on your setup. Teams can track sales, expenses, payments, receivables, payables, and reports inside the platform.

Question 29

Can I record expenses?

Accepted Answer

Yes. You can record operating expenses, categorize them, and use reports to understand profitability and cash movement.

Question 30

Can I see profit reports?

Accepted Answer

Yes. DukaTrack provides sales, margin, payment, expense, and stock-value reports so owners can understand performance beyond total sales.

Question 31

What hardware do I need?

Accepted Answer

DukaTrack works on modern laptops, desktops, tablets, and phones with a supported browser. For retail checkout, a laptop or desktop, barcode scanner, and thermal receipt printer are recommended.

Question 32

Does DukaTrack work on phones?

Accepted Answer

Yes. DukaTrack is responsive and can be accessed from mobile browsers. Managers can review sales, reports, stock, and branch activity from a phone.

Question 33

Does the POS work offline?

Accepted Answer

DukaTrack is designed to support offline-ready selling where configured. Sales can be captured locally and synced when connectivity returns, depending on your deployment setup.

Question 34

What happens when the internet comes back?

Accepted Answer

Offline activity can sync back to the cloud once the connection is restored. Teams should review sync status to confirm all local transactions have been uploaded.

Question 35

Which printers are supported?

Accepted Answer

DukaTrack can work with common thermal receipt printers used in retail environments. The exact setup depends on the device, operating system, and browser printing configuration.

Question 36

Can I use DukaTrack on more than one device?

Accepted Answer

Yes. Users can access the system from approved devices and accounts. Permissions control what each user can view or change.

Question 37

Is my business data secure?

Accepted Answer

DukaTrack uses secure cloud infrastructure, encrypted connections, controlled access, and operational safeguards to protect business data.

Question 38

Can I create different staff roles?

Accepted Answer

Yes. You can set role-based permissions for owners, managers, cashiers, accountants, inventory teams, and branch users.

Question 39

Can I restrict sensitive actions?

Accepted Answer

Yes. You can control who can discount, refund, void, edit stock, view reports, manage users, change prices, or access finance tools.

Question 40

Does DukaTrack keep an audit trail?

Accepted Answer

Yes. Key actions can be logged so owners can review user activity and maintain accountability across sales, stock, and branch operations.

Question 41

Is my data backed up?

Accepted Answer

Cloud data is protected through backup and infrastructure practices designed to reduce the risk of data loss. Backup policies depend on the deployed environment.

Question 42

Can I remove staff access when someone leaves?

Accepted Answer

Yes. Admin users can deactivate accounts or adjust permissions to prevent former employees from accessing business data.

Question 43

Is there a free trial?

Accepted Answer

Yes. You can request a trial or guided demo so your team can evaluate the platform before committing to a plan.

Question 44

How much does DukaTrack cost?

Accepted Answer

DukaTrack offers plans for small businesses, growing teams, and larger operations. Pricing depends on features, users, branches, and implementation needs. Visit the pricing page or contact sales for the right plan.

Question 45

What happens if my subscription expires?

Accepted Answer

Your data remains important, but access to some platform functions may be limited until the subscription is renewed. Renewal reminders help avoid disruption.

Question 46

How do I contact support?

Accepted Answer

You can contact support through the website, email, phone, WhatsApp, or in-app support channels depending on your plan and setup.

Question 47

Do you offer implementation support?

Accepted Answer

Yes. DukaTrack can help with setup, product import, user training, branch configuration, receipt setup, and go-live planning.

Question 48

Can larger businesses request custom support?

Accepted Answer

Yes. Multi-branch and enterprise customers can discuss implementation planning, integrations, reporting needs, and support arrangements with the DukaTrack team.

Answers for teams running on DukaTrack.

Setup

Operations

Controls

Support

Browse every FAQ across setup, operations, billing, and support.

Book a demo

Check pricing

Talk to support